Terms and Conditions

Learn more about our Terms and Conditions.

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Our services

Acceptance of Terms: These Terms and Conditions (“Terms”) govern your use of our services (“Services”) provided by ADVICIFAS (“Company”). By accessing or using our Services, you agree to comply with and be bound by these Terms.

Accessibility

ADVICIFAS grants you access to its services for the use of removing unlawful CIFAS markers recorded by financial institutions registered as members on the CIFAS National Fraud Database (“NFD”) & Internal Fraud Database (“IFD”).

By accessing your service, we will:
  1. Supply your servicing as agreed to the best of our ability,
  2. Supply consistent updates, even if there is no update to provide,
  3. Keep all of your information and data confidential, secure and protected,
If you inform us you are the Victim of Fraud or Financial Crime and it is later discovered this isn’t the case, we will be forced to:
  1. Terminate your service,
  2. Void your Money-Back Guarantee,
  3. Withdraw servicing facilities with immediate effect,
  4. Withdraw case documentation with immediate effect,
  5. Withdraw your case from the receiver with immediate effect.
If we have terminated your service and you want to dispute our decision, you must:
  1. Email contact@advicifas.org explaining why you believe our decision to terminate your service to be wrong and why it should be reversed,
  2. Ensure that any evidence you have to supply is supplied within the same email, unless we request it at a later date,
  3. Remain truthful and completely honest with us.

Please do note that we do not terminate services without careful consideration, nor do we terminate services without having concrete evidence there has been dishonesty within a service’s contents.

Guarantees

Your service is covered by our Money-Back Guarantee and is bound to the terms of our Guaranteed Service Policy (“GSP”).

To be eligible for the usage of our Guaranteed Service Policy (“GSP”), you must:
  1. Ensure that all information you supply us with is accurate and true to the best of your knowledge,
  2. Refrain from involving any additional third-parties whilst your service is ongoing with us,
  3. Ensuring that any payments made to us remains undisputed with any financial institution,
  4. Co-operate with us during your service – we cannot guarantee success if you don’t co-operate.

If you don’t follow the above terms during your service with us, your guarantee risks being voided. If we void your guarantee for any reason, you won’t be eligible for a refund even if your service isn’t successful.

You are able to learn the reason as to why we made our decision. To do this, contact your specialist.

Guaranteed Timescales

If you accessed a service with a guaranteed timescale, your guarantee provides:

  1. Access to a partial refund for the cost of quicker timescale and access to continued servicing,
  2. Access to a full refund if the timescale is surpassed.

The decision to which refund option you choose is completely up to you.

We do not void guarantees lightly and we want to make sure we get it right. If we have voided your guarantee and you believe our decision to be wrong, please read the next section.

If we have voided your guarantee and you want to dispute our decision, you must:
  1. Email contact@advicifas.org explaining why you believe our decision to void your guarantee to be wrong and why it should be reversed,
  2. Ensure that any evidence you have to supply is supplied within the same email, unless we request it at a later date,
  3. Remain truthful and completely honest with us.

Limitation of fraud risk

If you are dishonest with us to obtain servicing, or during your service with us, we do not accept any responsibility of any resulting actions.

We act as a third-party on your behalf using information you supply and if the information you supply is supplied with deliberate dishonesty, we do not accept responsibility if/for:
  1. Your service doesn’t succeed,
  2. Law Enforcement involvement (though we do not work law enforcement),
  3. Commercial damages and/or pursuance of compensation claims resulting.

During any service with us, we solely request that the information you supply us with is accurate and true to the best of your knowledge. If you are honest with us, we can honestly help you.

Servicing criteria

When contacting us, your specialist will make a decision on which services you are eligible for based on the information you supply. You may not be eligible for certain servicing options based on our criteria for our services.

Standard Servicing Criteria

To be eligible for our Standard Servicing option, you must not have:

  1. Complained to CIFAS and/or the Financial Ombudsman Service,
  2. Used another third-party firm.
Premium Servicing Criteria

To be eligible for our Premium Servicing option, you must not have:

  1. More than one (“1”) complexity within your case,
  2. Complained to the recording financial institution more than once (“1’nce”),
  3. Supplied us with any falsified information, data, or documentation.
Custom Servicing Criteria

Our Custom Servicing option does not have a criteria and can be accessed by any client.

If we have informed you of servicing ineligibility and you want to dispute our decision, you must:
  1. Email contact@advicifas.org explaining why you believe our decision of ineligibility to be wrong and why it should be reversed,
  2. Ensure that any evidence you have to supply is supplied within the same email, unless we request it at a later date,
  3. Remain truthful and completely honest with us.

Some cases may not be eligible as our current processes and procedures may not work in operation with such a case. We want to be successful in any case and we won’t supply you with an option of servicing if it won’t be successful.

Referral schemes

Once your case has been successfully resolved by one of our specialists, we may offer you the opportunity to receive a payment of 25% to that of the value paid by a client referred to us by you.

Payments due to you under our Referral Bonus Scheme (“RBS”) will be paid upon completion of servicing to act in line with our Money-Back Guarantee. Funds paid by clients remain untouched until their service has been successfully completed.

Instalments

Where we agree instalment payments for your service, you agree to act within and be bound by these terms.

Making payments

As we are a firm going against financial institutions, payment methods are constantly changing and evolving for us. To remain in line with our terms of instalments, you must:

  1. Ensure payments are made on-time,
  2. Accept to pay to the details we supply you with (we may contact you to inform you of a change to our payment details),
  3. Refrain from disputing any such payments made to us.
Requests for funding

We may require further funds to be paid from your remaining instalment to fulfil our obligations. When we request further funding to be paid from your remaining instalment, you must:

  1. Pay the amount we request,
  2. Accept to pay to the details we supply you with (we may contact you to inform you of a change to our payment details),
  3. Refrain from disputing any such payments made to us,
  4. Inform us immediately if you require more time.

We understand that requesting for additional funding, especially for those using our instalment option, may need additional time to gather these funds. If you require more time, you must inform us if we contact you.

If you haven’t acted in line with our terms for instalments, we may be forced to:
  1. Terminate your service,
  2. Void your Money-Back Guarantee,
  3. Withdraw servicing facilities with immediate effect,
  4. Withdraw case documentation with immediate effect,
  5. Withdraw your case from the receiver with immediate effect.
If we have terminated your service and you want to dispute our decision, you must:
  1. Email contact@advicifas.org explaining why you believe our decision to terminate your service to be wrong and why it should be reversed,
  2. Ensure that any evidence you have to supply is supplied within the same email, unless we request it at a later date,
  3. Remain truthful and completely honest with us.

Please do note that if we have been forced to terminate your service due to a failure to act in line with these terms and we approve of a reversal to terminate your service, we may request your remaining balance to be paid upfront.

Changes

We may make changes to our Terms & Conditions at any time and your service will immediately be bound by any new, changed, or removed terms.

We will inform you by email if there has been any changes to our Terms & Conditions.

Contact us

If you have any questions or concerns regarding our Terms & Conditions, please contact us.